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Invoice posted by one side, never received by the other

A booked INV-7781 to B; B has no record of receiving it. The item sits open for two months.

What the agent does

  1. Search B's documents and emails for the invoice number or amount
  2. Confirm it is genuinely missing, not posted under a different reference
  3. Draft the request to A for a copy, and the accrual B should carry meanwhile

What you get back

Open item marked 'document missing — requested from A on 14 Oct', with the request email drafted and an interim accrual proposed.

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